Privacy Policy

RM Tiling Pty Ltd ("RM Tiling", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how we handle it.

Information we collect

We collect the information you provide when you contact us or request a quote, including your name, phone number, email address, suburb and any project details you share. When you visit our website we may also collect anonymous, aggregated usage data (such as pages viewed and approximate location) to help us improve the site.

How we use your information

• To respond to your enquiry and prepare your quote.
• To arrange, carry out and follow up on work you book with us.
• To send information you've requested about our services.
• To improve our website and customer experience.

Disclosure

We do not sell or rent your personal information. We may share it with trusted service providers who help us operate our business (for example, hosting, email or scheduling tools), and only as needed to provide our services to you, or where required by law.

Cookies & analytics

Our website uses privacy-friendly, cookieless analytics to understand how visitors use the site. This data is aggregated and does not identify you personally.

Storage & security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your information only for as long as needed for the purposes described above or as required by law.

Your rights

You may request access to, or correction of, the personal information we hold about you, or make a privacy complaint, by contacting us. We will respond within a reasonable time.

Contact us

For any privacy questions or requests, email info@rmtiling.com.au or call 0431 257 397.